1. Introduction
This Privacy Policy explains how M12 Solutions Inc ("we", "us", "our") collects, uses, and protects information when you use our service-scheduling platforms and related services.
2. Information We Collect
We collect information you provide when booking an appointment, including your name, email address, mobile phone number, service address, and details about the service you request.
3. How We Use Your Information
We use your information to schedule and manage the services you request, to send transactional notifications about your appointments, and to provide customer support.
4. SMS / Text Messaging
M12 Solutions Inc sends transactional SMS text messages to customers who provide their mobile number and give express written consent. These messages include appointment confirmations and reminders and service status updates relating to an appointment the customer has scheduled.
Message frequency varies, typically up to 10 messages per month. Message and data rates may apply. You can opt out at any time by replying STOP to any message; you will receive one final confirmation. Reply HELP for assistance or email support@m12solutionsinc.com. Consent to receive SMS is not a condition of purchasing any product or service.
Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. No mobile opt-in data or consent is shared with any third party. SMS messages are delivered through our messaging provider solely to operate the appointment-notification service you requested. See our SMS Policy for full details.
5. Data Sharing
We do not sell, trade, or rent your personal information. We share data only with service providers strictly necessary to deliver our services (such as our SMS messaging provider), and only for that purpose. We may disclose information if required by law.
6. Data Security
We use industry-standard measures to protect your information against unauthorized access, alteration, or disclosure.
7. Data Retention
We retain your information only as long as necessary to provide our services and to comply with legal obligations.
8. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect their information.
10. Changes to This Policy
We may update this policy from time to time. The latest version is always posted on this page.
11. Contact Us
M12 Solutions Inc, Massachusetts, United States. EIN 33-4405513. Email: support@m12solutionsinc.com